konsolPrivacy Policy and Data Handling for Mobile App

This page describes what we collect when you use konsol and how we keep that data protected and processed to support account, payment and access flows.

We operate a mobile-first service and we document how we handle KYC documents, push-notification preferences, mobile installation checks on Android, and iOS browser access for account use on a phone.

We make clear that service is available only where local law permits and we provide steps for deposit confirmation with DANA, e-wallet, mobile banking, local payment, online payment, e-wallet and bank transfers through mobile banking, local payment, online payment, e-wallet.

Details on konsol data collection and mobile flows

We collect identifying details that you provide during account registration and verification. Our collected items commonly include name, email, phone number, date of birth, and identity documents when KYC is required.

We collect device and connection data when you use konsol on mobile. Our collected device data covers device type (Android / iOS browser), app install status, OS version, push-notification token, and approximate IP-based location used only for fraud checks and session security.

We collect transaction and payment data when you use DANA, e-wallet, mobile banking, local payment, online payment, e-wallet or bank virtual-account methods. Our payment records include payment method, transaction reference, confirmation timestamp, and masked bank account identifiers for withdrawal processing.

How we use your data

• We use identity and KYC data to verify accounts and to comply with applicable law.
• We use payment data to confirm deposits and to process withdrawals, including manual review steps when required.
• We use device and session data to secure login, to detect account takeover, and to manage push-notification settings on mobile.

Third-party processors and integrations

We share data with payment processors and banks to complete transactions. Our processors include e-wallet partners and banking partners for VA settlement and reconciliation.

We engage hosting and analytics providers to maintain service availability and to understand app performance on Android and iOS browsers. Our servers may sit outside your jurisdiction for redundancy and disaster recovery.

We keep logs for security and dispute resolution. Our access to logs is on a need-to-know basis and our staff follow documented access controls.

konsol policy on retention, rights and cookies

We retain account and transaction data for regulatory and operational purposes. Our retention periods depend on the data type and applicable law; we delete or anonymise data when retention is no longer required.

We provide choices about cookies and local storage on mobile browsers. Our cookies support session continuity, security checks and preference storage. Our cookie settings are accessible in the app or browser settings and we document how to clear local storage if you choose.

Your rights on konsol

We offer avenues to request access, correction or deletion of personal data where local law permits. Our support team verifies identity before any change to account information or before processing deletion requests.

1. We respond to data access and correction enquiries through our support channels after identity verification.
2. We review withdrawal requests and may request confirmation documents; our withdrawal review windows vary by payment method, including VA and e-wallet flows.
3. We suspend request handling where local law or ongoing investigations require data retention.

We describe common payment processing windows and expected steps for DANA and bank VA transfers in our help centre, including how to match deposit reference numbers and how to set push notifications to receive confirmation on your phone.

We note that event data related to participation in services such as Liga 1 or Piala AFF may form part of your activity record. Our use of activity records is limited to account administration, dispute handling and compliance checks.

We keep a clear record of how we handle personal data to support payments, verification and account security.

We provide contact routes for privacy enquiries. Our support email and in-app contact form are the primary channels for data requests and breach notifications. Our team aims to acknowledge requests promptly and to guide you through verification steps.

We remind users that access to konsol services is available only where local law permits. Our policy is updated periodically and we recommend checking this page around national holidays such as Idul Fitri or Idul Adha when processing windows may change.

We welcome questions about data handling and we will provide the next steps when you contact our privacy team.